Satisfacción del usuario del Servicio de Ayuda a Domicilio para personas dependientes
Estudio de un vecindario urbano (Barrio Oliver, Zaragoza)
DOI:
https://doi.org/10.26754/ojs_ais/ais.2020415123Keywords:
the elderly, quality of life, dependence, functional diversity, social vademecum, home help service.Abstract
Introduction: The aim of this study is to discover the degree of satisfaction perceived by beneficiaries (whether direct or indirect) of the Home Help Service as an indicator of quality; to analyze the results obtained; and to propose options for improvement aimed at increasing people’s quality of life.
Specific objective: to ascertain the initial expectations of the beneficiaries of the programme along with their perception of the support received and to define which tasks generate the greatest burden on the caregiver.
Material and methods: transversal descriptive study analyzing primary data.
Interviews lasting approximately one hour were carried out in May 2018 in the homes of beneficiaries of the Service in the Barrio Oliver neighbourhood in Zaragoza.
There were 26 participants in all, consisting of dependents, or their informal carers - beneficiaries of the Home Help Service for dependent people belonging to the Oliver Municipal Social Services Centre in Zaragoza.
As an empirical framework, a questionnaire was prepared for use by the authors, with the results being analyzed by means of the Pareto Chart, this being a tool used for measuring quality.
Results: the computation of hours dedicated to domestic care is very similar for all beneficiaries, regardless of their state of health, with huge differences being noted in personal attention. Users indicate a high level of satisfaction for the services received
Conclusions: there is a need to implement improvement processes, mainly with regard to the domestic tasks provided. These encourage personal autonomy, along with improvement in the quality of life of both the dependent person and their family caregiver.
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Copyright (c) 2021 Eduardo Alberto Leché Martín, Ana Gil-Lacruz, Marta Gil-Lacruz
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